For a second consecutive year and against a field of more than 25 dealers across Australasia, New Zealand’s Southpac Trucks has been awarded Kenworth Dealer of the Year.
The prestigious Kenworth Dealer of the Year accolade is hotly contested among dealers, and is awarded to the dealership with the highest ranking across all areas of their Kenworth business.
Southpac’s dedication to its customers was also highlighted through being the runner up to the 2018 PACCAR Australia Service Dealer of the Year award for exceptional standards in service and support, which was an award they won last year, as well as achieving a high ranking for their parts business.
The Kenworth Dealer of the Year award was presented at PACCAR’s annual dealer event, held fittingly in Queenstown, New Zealand.
Managing Director of PACCAR Australia, Andrew Hadjikakou presented the 2018 Kenworth Dealer of the year award to CEO of Southpac Trucks, Maarten Durent congratulating his team for their professionalism, outstanding customer support and for setting a strong example for other dealers not only within the Kenworth network but the industry as a whole.
“Focussing on the most important factor in the business – the customer – Southpac Trucks has again shown the highest standards of service and professionalism. The Kenworth Dealer of the Year award is not about who sells the most trucks, but which dealer provides the best overall performance for the customer. This award serves to encourage all dealers across the Kenworth dealer network to strive for customer excellence.”
“Southpac’s ongoing commitment to the industry and continued investment in its people and facilities is commendable, providing customers with the latest products and services and industry know how.”
“On behalf of PACCAR Australia, I congratulate Southpac Trucks on its most recent achievement and know they will enjoy continued success, upholding their exemplary standards into the future,” Andrew said.
Southpac Trucks CEO, Maarten Durent, dedicated the award to his team for their hard work, dedication and passion, which Maarten commented shows through in all they do.
“We are again honoured to win this award and for being recognised as the top performing dealer among an excellent cast of dealers. The relationship we have with our customers is paramount to our success, and we pride ourselves on delivering exceptional customer service and support. The Southpac team is committed to quality in all they do and has made winning this award possible.
“My team is going to be over the moon. We’ve got an outstanding sales and service team, and we continue to invest in facilities and equipment to provide exceptional customer service,” said Maarten.
Graeme Gibbons, CEO of The Colonial Motor Company, added: “We have a really good relationship with the factory; a really positive, collaborative approach, and a culture of doing the right thing for the customer, whatever it takes. It’s what our business is built on. Maarten and his team have an absolute dedication to doing the right thing for the customer with the support of PACCAR Australia.”
Southpac Trucks has its head office in Manukau City and branches in Hamilton, Rotorua, Palmerston North and Christchurch, further supported by 18 Parts & Service dealers across New Zealand. Its modern, custom-built sales, new truck preparation, service and parts complex features an expansive showroom as well as a yard stocked with a full range of Kenworth’s. Highly trained parts and service staff who work with the latest diagnostic equipment are available flexible working hours to meet customer demands.