PACCAR Parts Australia announces Kenworth DAF Shepparton as 2017 Dealer of the Year.
The award was presented at the 2018 PACCAR Dealer Meeting held at Port Douglas, Queensland on February 12th, 2018. The annual two-day business meeting brought together PACCAR dealers from across Australia and New Zealand. The meeting focused on new products, innovative programs and customer satisfaction. The Dealer of the Year Award recognizes dealers over a range of areas including sales growth, parts availability, participation in Retail Marketing activities, training and, most importantly, the support the dealer provides customers.
Kenworth DAF Shepparton took the top spot due to their excellent results in sales growth, high parts availability, breadth of inventory, support for the TRP brand and PACCAR Parts Fleet Services program and for their retail marketing initiatives and training participation.
“We have an outstanding dealer network. Our dealers are our business partners in ensuring customers receive the after sales support required to maximise uptime keeping their trucks on the road. The staff at Kenworth DAF Shepparton provide exceptional service and support for our customers”, said Chris Scheel, General Manager PACCAR Parts Australia. “We have the best dealer network in Australia so Kenworth DAF Shepparton was truly the best of the best in 2017. I thank them for their commitment and pride in representing our brand.”
“We are very proud of this achievement,” added Gerard Michel General Manager of Kenworth DAF Shepparton. “Having a consistent approach to our normal business activity, ordering process and retail strategy enables us to ensure maximum customer service levels and meet our customer’s needs.”
“Receiving the Dealer of the Year award is a proud moment for Kenworth DAF Shepparton. The parts team have worked hard investing in training and getting out there meeting new customers that we haven’t done business with before,” said Gerry Van Grinsven, Parts Manager of Kenworth DAF Shepparton. “Our focus on meeting and exceeding customer expectations have paid off and we look forward to an even stronger result in 2018.”
In second place was Brown & Hurley Kenworth DAF Toowoomba; followed in third place by Kenworth DAF Melbourne.