PACCAR DEALER OF THE MONTH – BROWN AND HURLEY KENWORTH DAF TOWNSVILLE – DECEMBER 2017

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Our Dealer of the Month goes to Brown and Hurley Kenworth DAF Townsville.  We talk with Dealer Principal Tony Burton.

Tony explains “Townsville is the ideal location to service both the Northern area encompassing Cairns & the Tableland region, & also the Western corridor to Mount Isa” and is proud to say they have a fantastic group of many long-term staff members that are hardworking and dedicated to Customer Service.

A quick interview with Tony:

What’s your favourite local spot?
Home in my recliner watching Friday night football with a bottle of wine & the TV remote.

What’s your favourite truck model?
The tough & durable T659, has been one of the best selling products in our region, through Evolution of design rather than Revolution, it has withstood harsh conditions better than any other.

How did you get started in this business?
After completing a Diesel Fitting Apprenticeship I was fortunate to gain a role as a trainee Salesman at Brown & Hurley Townsville. 32 years later I count myself very lucky to be given that opportunity.

If you weren’t working in this industry what would you be doing?
I really can’t imagine doing anything else. If I was any good at golf, maybe playing golf for a living.

Who is your role model and why?
Len Roberts when I first started out, I was in awe of his work ethic, dedication and patience. I was very fortunate also to spend a lot of time travelling around our region with Jim Hurley. Jim never let a sales opportunity pass by and is extremely customer focused, he didn’t tell a bad yarn either.

Tell us about a project or accomplishment that you consider to be the most significant in your career.
Without a doubt my current role, Dealer Principal of Brown & Hurley Townsville.

Is there a customer experience you are most proud of?
We are very fortunate to share long-term partnerships with many of our customers. We have grown as their Business & Family have grown. Our business partnership includes the Next Generation, resulting in lifelong friendships.

What are your thoughts on the future of the industry?
The Transport industry has become increasingly professional embracing changes in compliance, regulation & technology. The Australian Transport Industry is extremely efficient by any measure. The group that front our transport companies are of the most hard-working genuine people you could have the fortune of working with. We are certainly privileged to have many friends within this industry.

Thanks for your time Tony!

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