PACCAR DEALER OF THE MONTH – BMG KENWORTH DAF MOUNT GAMBIER – JUNE 2017

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This month’s ‘Dealer of the Month’ spotlight is on the Barry Maney Group! Introducing, Jim Cornolo, Dealer Principal of BMG Kenworth DAF Mount Gambier.

When asked to give us a brief description about their Dealership, here’s what Jim had to say.

“On July 1, 1976 Barry and Shirley Maney took over the Mount Gambier Ford Dealership that had been operating with a team of only 20 staff, and over the next 40 years transformed into a company dedicated to customer service excellence. We now hold 6 Franchises: 3 Truck and 3 Car and we have grown to a team of over 100.

We are an award winning team in all aspects of the company and our accolades represent our dedication and passion to excel. Barry’s promise from day one was to develop a caring team culture and support our valued clients with quality after sales service. We are proud to say that 40 years on our commitment to Customer Care is even stronger today.”

Some of their Dealership highlights include:

  • PACCAR Customer Excellence Champion 2015
  • DAF Dealer of the Year 2014
  • Kenworth Dealer of the Year 2009
  • Kenworth Dealer of the Year 1991

Jim also shares the following proud achievements and community contributions:

  • “The formation of a Truck sub dealer network to best support our customers”
  • “We are also currently shortlisted for Medium Employer of the Year for the 2017 South Australian Training Awards” and
  • “Our community commitment and involvement in Foodbank.”

To honour the late Barry Maney OAM, this Dealership introduced ‘The BMG Team Member of the Year Award’.

“The BMG Team Member of the Year Award was introduced to honour the late Barry Maney OAM and nominations for this award are accepted from BMG Team Members as well as our valued customers.

The BMG Team Member of the Year Award is to recognise a worthy recipient who demonstrates all of the following attributes; Customer Care, Ethical Behaviour, Hard Working, Honesty & Integrity, Positive Attitude, Professionalism & Team Work.

The quarterly awardee receives a Donation to a Charity of their Choice, a Personal Development Voucher among other rewards for their achievement.”

With a quick interview, we find out more about Jim himself –

What’s your favourite local spot?
The Valley lakes and Blue lake area.

What’s your favourite truck model?
The iconic T909 – this is an exceptional truck as it relates to serviceability – driveability – cooling system capability – looks – ticks all the boxes.

How did you get started in this business?
I started my technician apprenticeship with a local brake and clutch repair facility and then moved to Cummins. I worked at Cummins for a period of 12 years in various positions both in Mount Gambier and Melbourne which I believe gave me a great grounding in the automotive industry. Following my time at Cummins I made the transition to the Barry Maney Group to sell trucks.

If you weren’t working in this industry what would you be doing?
I love exceptional Customer Service – so I would like to be doing something in the field of creating this “main point of difference”.

Who is your role model and why?
I have had a few – great friend Brian Smith of Cummins, Peter Madden of Cummins, Barry Maney and Trevor Williams of She’s Apples (a business I was previously involved in). I’ve been very lucky to have exceptional role models over my journey.

Tell me about a project or accomplishment that you consider to be the most significant in your career.
I have nothing in isolation that I would like to highlight. I have successfully been an owner in two businesses which has been a result of hard work, dedication and customer focus.

Is there a customer experience you are most proud of?
Not really – I’ve been faced with challenges small and large and have always had the customer front of mind. Regardless of whether dealing with an issue or arranging a customer function, I’ve always dealt with business promptly as I have found this results in the best outcomes.

Our dealership customer functions over the years have always been managed professionally by our great team of staff and always resulted in positive feedback from all of our customers.

What are your thoughts on the future of the industry?
If we are talking about the transport industry, my concern would be the consolidation and dictatorship being seen which is being driven by large transport operations and retail industries. This is not healthy for Australian businesses overall and will result in the same predicament as our retail food sector.

Red tape and an over governance of OH&S is becoming prohibitive to common sense business.

Unionisation of industry needs to be better managed to maintain our long-term industry future.

Thanks Jim!

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